HAVE QUESTIONS?

Frequently Asked Questions

WHY DID MY ORDER ARRIVE IN SEPARATE BOXES?

EarthCandy Gems is a collaborative marketplace! We partner with independent artisans and trusted creators across the USA. Because your treasures are shipped directly from each creator's designated studio or specialized artisan hub, items from the same order will often arrive in separate, beautifully packed boxes

Are Your Products Ethically Sourced?

We care deeply about the energy of our tools. We partner with mindful creators who share our commitment to respect the earth, honor ancient traditions, and ensure safe, fair, and kind working practices for every hand involved in making your items.

What Is Your Shipping and Return Policy?

Standard US shipping typically takes 3 to 7 business days after processing. Because we use multiple fulfillment hubs, items may cross the stars at slightly different speeds. For returns, please reach out to us ASAP!

How Can I Contact Customer Support?

Our sanctuary door is always open! You can reach us directly at morganbergara@yahoo.com. We answer all messages with care within our normal hours of Monday – Friday, 9am – 4pm

HOW DO I JOIN YOUR FACEBOOK LIVE SALES?

We would love to welcome you into our live circle! We hold Monthly Facebook Live Sales for exclusive shopping, crystal reveals, and community connection. Simply follow our EarthCandy Gems LLC Facebook page to get notified the moment we go live!